For Patients and Patient & Visitor Resources

User Testing

User testing insights

• A two-page design is more inclusive​

• 62% of users preferred the two-page design

  • 60% of those users were non-native English speakers​

• Users prefer including the word “visitors” in the title, so it’s “Patient and Visitor Resources”

• Users expect the page to be a comprehensive list of all patient-related categories that assist them outside of direct provider care

• Users expect the page to display subjects found in navigation that are most important to them

• On Mobile, users ignored the 'For Patients Overview' link since they could find a more specific link in theNavigation ​

• On Desktop, users relied on the 'For Patients Overview' page more than the Navigation  

Most users expected to see the topics shown on the two pages​

• Users noted that the section page seems simplified and shorter​

• All users expected this info since it was similar to the previous mockup​

• When asked where you would go to find more information or support for patients, all 8 users either cited the link at the bottom of the section page under SupportServices or the nav, often citing both as options.​